Vulnerability Description
Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.
CVSS Score
HIGH
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Otrs | Otrs | >= 3.0.0, <= 3.0.21 |
| Otrs | Otrs Itsm | >= 3.0.0, <= 3.0.8 |
Related Weaknesses (CWE)
References
- https://web.archive.org/web/20130817120539/http://www.otrs.com/de/open-source/coPatchVendor Advisory
- https://web.archive.org/web/20130817120539/http://www.otrs.com/de/open-source/coPatchVendor Advisory
FAQ
What is CVE-2013-4717?
CVE-2013-4717 is a vulnerability with a CVSS score of 8.8 (HIGH). Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbit...
How severe is CVE-2013-4717?
CVE-2013-4717 has been rated HIGH with a CVSS base score of 8.8/10. Review the CVSS metrics above for detailed severity breakdown.
Is there a patch for CVE-2013-4717?
Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs, Otrs Otrs Itsm.