Vulnerability Description
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
CVSS Score
MEDIUM
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Otrs | Otrs | >= 3.3.0, <= 3.3.20 |
| Debian | Debian Linux | 7.0 |
Related Weaknesses (CWE)
References
- https://lists.debian.org/debian-lts-announce/2017/12/msg00015.htmlMailing ListThird Party Advisory
- https://www.debian.org/security/2017/dsa-4066Third Party Advisory
- https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/Broken Link
- https://lists.debian.org/debian-lts-announce/2017/12/msg00015.htmlMailing ListThird Party Advisory
- https://www.debian.org/security/2017/dsa-4066Third Party Advisory
- https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/Broken Link
FAQ
What is CVE-2017-16854?
CVE-2017-16854 is a vulnerability with a CVSS score of 6.5 (MEDIUM). In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose inte...
How severe is CVE-2017-16854?
CVE-2017-16854 has been rated MEDIUM with a CVSS base score of 6.5/10. Review the CVSS metrics above for detailed severity breakdown.
Is there a patch for CVE-2017-16854?
Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs, Debian Debian Linux.