Vulnerability Description
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.
CVSS Score
MEDIUM
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Otrs | Open Ticket Request System | >= 4.0.0, < 4.0.32 |
| Debian | Debian Linux | 8.0 |
References
- https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-frPatchVendor Advisory
- https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963Patch
- https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7Patch
- https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302Patch
- https://lists.debian.org/debian-lts-announce/2018/09/msg00033.htmlMailing ListThird Party Advisory
- https://www.debian.org/security/2018/dsa-4317Third Party Advisory
- https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-frPatchVendor Advisory
- https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963Patch
- https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7Patch
- https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302Patch
- https://lists.debian.org/debian-lts-announce/2018/09/msg00033.htmlMailing ListThird Party Advisory
- https://www.debian.org/security/2018/dsa-4317Third Party Advisory
FAQ
What is CVE-2018-16586?
CVE-2018-16586 is a vulnerability with a CVSS score of 4.3 (MEDIUM). In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the em...
How severe is CVE-2018-16586?
CVE-2018-16586 has been rated MEDIUM with a CVSS base score of 4.3/10. Review the CVSS metrics above for detailed severity breakdown.
Is there a patch for CVE-2018-16586?
Check the references section above for vendor advisories and patch information. Affected products include: Otrs Open Ticket Request System, Debian Debian Linux.