Vulnerability Description
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
CVSS Score
MEDIUM
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Otrs | Open Ticket Request System | >= 4.0.0, < 4.0.32 |
| Debian | Debian Linux | 8.0 |
Related Weaknesses (CWE)
References
- https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-frPatchVendor Advisory
- https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01Patch
- https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843Patch
- https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711Patch
- https://lists.debian.org/debian-lts-announce/2018/09/msg00033.htmlMailing ListThird Party Advisory
- https://www.debian.org/security/2018/dsa-4317Third Party Advisory
- https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-frPatchVendor Advisory
- https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01Patch
- https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843Patch
- https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711Patch
- https://lists.debian.org/debian-lts-announce/2018/09/msg00033.htmlMailing ListThird Party Advisory
- https://www.debian.org/security/2018/dsa-4317Third Party Advisory
FAQ
What is CVE-2018-16587?
CVE-2018-16587 is a vulnerability with a CVSS score of 6.5 (MEDIUM). In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions ope...
How severe is CVE-2018-16587?
CVE-2018-16587 has been rated MEDIUM with a CVSS base score of 6.5/10. Review the CVSS metrics above for detailed severity breakdown.
Is there a patch for CVE-2018-16587?
Check the references section above for vendor advisories and patch information. Affected products include: Otrs Open Ticket Request System, Debian Debian Linux.