CVE-2018-20800 — MEDIUM (6.5)

Vulnerability Description

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

CVSS Score

6.5

MEDIUM

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

NONE

Scope

UNCHANGED

Confidentiality

NONE

Integrity

HIGH

Availability

NONE

Affected Products

Vendor	Product	Versions
Otrs	Otrs	5.0.31

Related Weaknesses (CWE)

CWE-20

References

https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-frMitigationPatchVendor Advisory
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-frMitigationPatchVendor Advisory

FAQ

What is CVE-2018-20800?

CVE-2018-20800 is a vulnerability with a CVSS score of 6.5 (MEDIUM). An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their age...

How severe is CVE-2018-20800?

CVE-2018-20800 has been rated MEDIUM with a CVSS base score of 6.5/10. Review the CVSS metrics above for detailed severity breakdown.

Is there a patch for CVE-2018-20800?

Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs.