Vulnerability Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
CVSS Score
MEDIUM
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Otrs | Otrs | >= 5.0.0, <= 5.0.36 |
| Debian | Debian Linux | 8.0 |
Related Weaknesses (CWE)
References
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
- https://community.otrs.com/category/security-advisories-en/Vendor Advisory
- https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlMailing ListThird Party Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
- https://community.otrs.com/category/security-advisories-en/Vendor Advisory
- https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlMailing ListThird Party Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
FAQ
What is CVE-2019-12497?
CVE-2019-12497 is a vulnerability with a CVSS score of 5.3 (MEDIUM). An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external fronte...
How severe is CVE-2019-12497?
CVE-2019-12497 has been rated MEDIUM with a CVSS base score of 5.3/10. Review the CVSS metrics above for detailed severity breakdown.
Is there a patch for CVE-2019-12497?
Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs, Debian Debian Linux.