Vulnerability Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
CVSS Score
MEDIUM
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Otrs | Otrs | >= 7.0.0, <= 7.0.8 |
Related Weaknesses (CWE)
References
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
- https://otrs.com/release-notes/otrs-security-advisory-2019-11/Vendor Advisory
- https://www.otrs.com/category/release-and-security-notes-en/Vendor Advisory
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
- https://otrs.com/release-notes/otrs-security-advisory-2019-11/Vendor Advisory
- https://www.otrs.com/category/release-and-security-notes-en/Vendor Advisory
FAQ
What is CVE-2019-13457?
CVE-2019-13457 is a vulnerability with a CVSS score of 4.3 (MEDIUM). An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same Custome...
How severe is CVE-2019-13457?
CVE-2019-13457 has been rated MEDIUM with a CVSS base score of 4.3/10. Review the CVSS metrics above for detailed severity breakdown.
Is there a patch for CVE-2019-13457?
Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs.