Vulnerability Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.
CVSS Score
MEDIUM
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Otrs | Otrs | >= 5.0.0, <= 5.0.37 |
Related Weaknesses (CWE)
References
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
- https://community.otrs.com/category/security-advisories-en/Vendor Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- https://otrs.com/release-notes/otrs-security-advisory-2019-13/Release NotesVendor Advisory
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
- https://community.otrs.com/category/security-advisories-en/Vendor Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- https://otrs.com/release-notes/otrs-security-advisory-2019-13/Release NotesVendor Advisory
FAQ
What is CVE-2019-16375?
CVE-2019-16375 is a vulnerability with a CVSS score of 5.4 (MEDIUM). An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or cust...
How severe is CVE-2019-16375?
CVE-2019-16375 has been rated MEDIUM with a CVSS base score of 5.4/10. Review the CVSS metrics above for detailed severity breakdown.
Is there a patch for CVE-2019-16375?
Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs.