Vulnerability Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
CVSS Score
MEDIUM
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Otrs | Otrs | >= 5.0.0, <= 5.0.38 |
| Debian | Debian Linux | 8.0 |
| Opensuse | Backports Sle | 15.0 |
| Opensuse | Leap | 15.1 |
References
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing ListThird Party Advisory
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing ListThird Party Advisory
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing ListThird Party Advisory
- https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-frPatchVendor Advisory
- https://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing ListThird Party Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing ListThird Party Advisory
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing ListThird Party Advisory
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing ListThird Party Advisory
- https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-frPatchVendor Advisory
- https://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing ListThird Party Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
FAQ
What is CVE-2019-18179?
CVE-2019-18179 is a vulnerability with a CVSS score of 4.3 (MEDIUM). An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent ...
How severe is CVE-2019-18179?
CVE-2019-18179 has been rated MEDIUM with a CVSS base score of 4.3/10. Review the CVSS metrics above for detailed severity breakdown.
Is there a patch for CVE-2019-18179?
Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs, Debian Debian Linux, Opensuse Backports Sle, Opensuse Leap.