Vulnerability Description
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.
CVSS Score
LOW
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Otrs | Otrs | >= 7.0.0, < 7.0.5 |
Related Weaknesses (CWE)
References
- https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-frPatchVendor Advisory
- https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-frPatchVendor Advisory
FAQ
What is CVE-2019-9753?
CVE-2019-9753 is a vulnerability with a CVSS score of 3.5 (LOW). An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose informat...
How severe is CVE-2019-9753?
CVE-2019-9753 has been rated LOW with a CVSS base score of 3.5/10. Review the CVSS metrics above for detailed severity breakdown.
Is there a patch for CVE-2019-9753?
Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs.