Vulnerability Description
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
CVSS Score
MEDIUM
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Otrs | Otrs | >= 7.0.0, <= 7.0.21 |
Related Weaknesses (CWE)
References
- https://otrs.com/release-notes/otrs-security-advisory-2020-15/Vendor Advisory
- https://otrs.com/release-notes/otrs-security-advisory-2020-15/Vendor Advisory
FAQ
What is CVE-2020-1777?
CVE-2020-1777 is a vulnerability with a CVSS score of 4.3 (MEDIUM). Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask rea...
How severe is CVE-2020-1777?
CVE-2020-1777 has been rated MEDIUM with a CVSS base score of 4.3/10. Review the CVSS metrics above for detailed severity breakdown.
Is there a patch for CVE-2020-1777?
Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs.