CVE-2020-1778 — MEDIUM (4.1)

Q: What is CVE-2020-1778?

CVE-2020-1778 is a vulnerability with a CVSS score of 4.1 (MEDIUM). When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.

Q: How severe is CVE-2020-1778?

CVE-2020-1778 has been rated MEDIUM with a CVSS base score of 4.1/10. Review the CVSS metrics above for detailed severity breakdown.

Q: Is there a patch for CVE-2020-1778?

Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs.

Vulnerability Description

When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.

CVSS Score

4.1

MEDIUM

CVSS:3.1/AV:A/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N

Attack Vector

ADJACENT_NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

REQUIRED

Scope

UNCHANGED

Confidentiality

LOW

Integrity

LOW

Availability

NONE

Affected Products

Vendor	Product	Versions
Otrs	Otrs	<= 8.0.9

Related Weaknesses (CWE)

CWE-287

References

https://otrs.com/release-notes/otrs-security-advisory-2020-16/Release NotesVendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2020-16/Release NotesVendor Advisory

FAQ

What is CVE-2020-1778?

CVE-2020-1778 is a vulnerability with a CVSS score of 4.1 (MEDIUM). When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.

How severe is CVE-2020-1778?

CVE-2020-1778 has been rated MEDIUM with a CVSS base score of 4.1/10. Review the CVSS metrics above for detailed severity breakdown.

Is there a patch for CVE-2020-1778?

Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs.