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CRITICAL · 9.8

CVE-2020-2500

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have repl...

Vulnerability Description

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

CVSS Score

9.8

CRITICAL

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
HIGH
Integrity
HIGH
Availability
HIGH

Affected Products

VendorProductVersions
QnapHelpdesk< 3.0.1

Related Weaknesses (CWE)

CWE-321CWE-284CWE-798

References

FAQ

What is CVE-2020-2500?

CVE-2020-2500 is a vulnerability with a CVSS score of 9.8 (CRITICAL). This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have repl...

How severe is CVE-2020-2500?

CVE-2020-2500 has been rated CRITICAL with a CVSS base score of 9.8/10. This is considered a critical vulnerability requiring immediate attention.

Is there a patch for CVE-2020-2500?

Check the references section above for vendor advisories and patch information. Affected products include: Qnap Helpdesk.