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MEDIUM · 5.7

CVE-2021-21435

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0....

Vulnerability Description

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

CVSS Score

5.7

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
REQUIRED
Scope
UNCHANGED
Confidentiality
HIGH
Integrity
NONE
Availability
NONE

Affected Products

VendorProductVersions
OtrsOtrs>= 6.0.0, <= 6.0.30

Related Weaknesses (CWE)

CWE-200

References

FAQ

What is CVE-2021-21435?

CVE-2021-21435 is a vulnerability with a CVSS score of 5.7 (MEDIUM). Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0....

How severe is CVE-2021-21435?

CVE-2021-21435 has been rated MEDIUM with a CVSS base score of 5.7/10. Review the CVSS metrics above for detailed severity breakdown.

Is there a patch for CVE-2021-21435?

Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs.