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LOW · 3.5

CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue af...

Vulnerability Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

CVSS Score

3.5

LOW

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
REQUIRED
Scope
UNCHANGED
Confidentiality
NONE
Integrity
LOW
Availability
NONE

Affected Products

VendorProductVersions
OtrsOtrs>= 8.0.0, <= 8.0.16

Related Weaknesses (CWE)

CWE-266

References

FAQ

What is CVE-2021-36097?

CVE-2021-36097 is a vulnerability with a CVSS score of 3.5 (LOW). Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue af...

How severe is CVE-2021-36097?

CVE-2021-36097 has been rated LOW with a CVSS base score of 3.5/10. Review the CVSS metrics above for detailed severity breakdown.

Is there a patch for CVE-2021-36097?

Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs.