Vulnerability Description
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
CVSS Score
LOW
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Otrs | Otrs | >= 6.0.0, <= 6.0.34 |
Related Weaknesses (CWE)
References
- https://otrs.com/release-notes/otrs-security-advisory-2023-09/Vendor Advisory
- https://otrs.com/release-notes/otrs-security-advisory-2023-09/Vendor Advisory
FAQ
What is CVE-2023-5421?
CVE-2023-5421 is a vulnerability with a CVSS score of 3.5 (LOW). An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the da...
How severe is CVE-2023-5421?
CVE-2023-5421 has been rated LOW with a CVSS base score of 3.5/10. Review the CVSS metrics above for detailed severity breakdown.
Is there a patch for CVE-2023-5421?
Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs.