Vulnerability Description
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
CVSS Score
MEDIUM
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Otrs | Otrs | >= 8.0.0, < 2024.5.2 |
Related Weaknesses (CWE)
References
- https://otrs.com/release-notes/otrs-security-advisory-2024-07/Vendor Advisory
- https://otrs.com/release-notes/otrs-security-advisory-2024-07/Vendor Advisory
FAQ
What is CVE-2024-6540?
CVE-2024-6540 is a vulnerability with a CVSS score of 5.7 (MEDIUM). Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information...
How severe is CVE-2024-6540?
CVE-2024-6540 has been rated MEDIUM with a CVSS base score of 5.7/10. Review the CVSS metrics above for detailed severity breakdown.
Is there a patch for CVE-2024-6540?
Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs.