Vulnerability Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
CVSS Score
MEDIUM
Affected Products
| Vendor | Product | Versions |
|---|---|---|
| Elula | Wsdesk | < 3.3.3 |
Related Weaknesses (CWE)
References
- https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticketProduct
- https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticketProduct
- https://plugins.trac.wordpress.org/browser/stm-gallery/trunk/stmgallery_v.0.9.phBroken Link
- https://www.wordfence.com/threat-intel/vulnerabilities/id/3541794b-7c8a-42f8-968ProductThird Party Advisory
FAQ
What is CVE-2025-13534?
CVE-2025-13534 is a vulnerability with a CVSS score of 6.3 (MEDIUM). The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization che...
How severe is CVE-2025-13534?
CVE-2025-13534 has been rated MEDIUM with a CVSS base score of 6.3/10. Review the CVSS metrics above for detailed severity breakdown.
Is there a patch for CVE-2025-13534?
Check the references section above for vendor advisories and patch information. Affected products include: Elula Wsdesk.