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HIGH · 7.5

CVE-2025-2493

Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate ...

Vulnerability Description

Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.

CVSS Score

7.5

HIGH

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
HIGH
Integrity
NONE
Availability
NONE

Affected Products

VendorProductVersions
SytelSoftdial Contact Center-

Related Weaknesses (CWE)

CWE-22

References

FAQ

What is CVE-2025-2493?

CVE-2025-2493 is a vulnerability with a CVSS score of 7.5 (HIGH). Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate ...

How severe is CVE-2025-2493?

CVE-2025-2493 has been rated HIGH with a CVSS base score of 7.5/10. Review the CVSS metrics above for detailed severity breakdown.

Is there a patch for CVE-2025-2493?

Check the references section above for vendor advisories and patch information. Affected products include: Sytel Softdial Contact Center.