CVE-2026-39384 — HIGH (7.6)

Q: How severe is CVE-2026-39384?

CVE-2026-39384 has been rated HIGH with a CVSS base score of 7.6/10. Review the CVSS metrics above for detailed severity breakdown.

Q: Is there a patch for CVE-2026-39384?

Check the references section above for vendor advisories and patch information. Affected products include: Freescout Freescout.

Vulnerability Description

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.

CVSS Score

7.6

HIGH

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

NONE

Scope

UNCHANGED

Confidentiality

LOW

Integrity

HIGH

Availability

LOW

Affected Products

Vendor	Product	Versions
Freescout	Freescout	< 1.8.212

Related Weaknesses (CWE)

CWE-639

References

https://github.com/freescout-help-desk/freescout/commit/b395a1179117af5e2df704c6Patch
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-j6v9-2ExploitVendor Advisory
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-j6v9-2ExploitVendor Advisory

FAQ

What is CVE-2026-39384?

CVE-2026-39384 is a vulnerability with a CVSS score of 7.6 (HIGH). FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging cust...

How severe is CVE-2026-39384?

CVE-2026-39384 has been rated HIGH with a CVSS base score of 7.6/10. Review the CVSS metrics above for detailed severity breakdown.

Is there a patch for CVE-2026-39384?

Check the references section above for vendor advisories and patch information. Affected products include: Freescout Freescout.