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MEDIUM · 5.7

CVE-2026-48210

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. Thi...

Vulnerability Description

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1

CVSS Score

5.7

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
REQUIRED
Scope
UNCHANGED
Confidentiality
HIGH
Integrity
NONE
Availability
NONE

Affected Products

VendorProductVersions
OtrsOtrs2026.3.1

Related Weaknesses (CWE)

CWE-269CWE-200

References

FAQ

What is CVE-2026-48210?

CVE-2026-48210 is a vulnerability with a CVSS score of 5.7 (MEDIUM). An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. Thi...

How severe is CVE-2026-48210?

CVE-2026-48210 has been rated MEDIUM with a CVSS base score of 5.7/10. Review the CVSS metrics above for detailed severity breakdown.

Is there a patch for CVE-2026-48210?

Check the references section above for vendor advisories and patch information. Affected products include: Otrs Otrs.