Vulnerability Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, an authenticated user with agent permissions can supply an arbitrary AI analytics run identifier to the ticket summarize endpoint and receive the AI provider error message stored for that run, even if the run belongs to a ticket the agent is not authorized to access. The disclosure is limited to the provider error string; ticket content is not exposed. This issue is fixed in version 7.1.2.
Related Weaknesses (CWE)
References
- https://github.com/zammad/zammad/commit/849191c32a76f62fbd7cf4582a2b1e05e25f25ed
- https://github.com/zammad/zammad/security/advisories/GHSA-75j9-hpg4-j9f8
FAQ
What is CVE-2026-63204?
CVE-2026-63204 is a documented vulnerability. Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, an authenticated user with agent permissions can supply an arbitrary AI analytics run identifier to the ticket summa...
How severe is CVE-2026-63204?
CVSS scoring is not yet available for CVE-2026-63204. Check NVD for updates.
Is there a patch for CVE-2026-63204?
Check the references section above for vendor advisories and patch information. Review vendor security bulletins for remediation guidance.